Terms and conditions
1. General Information
The online store is a web-based platform available for purchasing products and services offered by the company Blažič, robni trakovi, d.o.o. (hereinafter: the seller).
The online store is operated by Blažič, robni trakovi d.o.o., located at Zgornji Brnik 368, 4210 Brnik Aerodrom, Slovenia, company registration number: 5844606, VAT ID: SI72534940.
These General Terms and Conditions apply to all individuals who access or use the website. By accessing the website, users confirm that they are familiar with and agree to these Terms and Conditions.
The seller reserves the right to change these General Terms and Conditions at any time at its sole discretion. Any such changes will be communicated to users via the website at www.blazic.eu.
Detailed information on which personal data we collect, the legal grounds and purposes for processing, and your rights concerning personal data can be found in our Privacy Policy..
2. Use of the Website
The use of the website is at the user's own risk. The seller is not liable for any damages arising from or in any way connected with:
- any use or inability to use (including temporary unavailability of) the website or any content found or published on the website or by the user;
- links contained on the website that link to third-party websites, or links provided by any user leading to third-party websites. Each user assumes full responsibility when choosing to follow redirections or links to external websites;
- the actions of any other users, whether registered or not;
- any damage or viruses that may infect the user's computer, phone, tablet, equipment, or other property because of accessing, using, or browsing the website, or downloading any materials, data, text, images, videos, or audio from the website. The seller is also not responsible for any loss of such data or material arising from such use.
By using the website, the user declares and confirms that they will not use it for any unlawful or prohibited purposes. The website must not be used in any way that could damage, disable, overload, or impair its functionality or interfere with other users' ability to use the website.
The website is protected by copyright. All rights reserved. All content on the website, including trademarks, logos, text, graphics, photographs, layout, and images, is the property of the seller or used by the seller under license. Unless otherwise permitted by law, no content from the website may be stored, reproduced, modified, published, or distributed without the prior written consent of the seller or the holder of the relevant copyright or industrial property rights.
3. Registration and User Account
A user is any person who visits or uses the website or online store, regardless of registration. By registering, the visitor confirms and guarantees that they are of legal age and have full legal capacity.
The online store can be used either as a registered user or without registration. Registration is not required for using the online store or making purchases.
By registering, the visitor obtains a username (which is the same as their email address) and a password defined by the user. The username and password uniquely identify and link the user with the provided data.
A buyer is a natural or legal person who places an order for products or services through the online store.
The user is responsible for ensuring that they, or a person authorized to act on their behalf, are the sole users of the username and password, and they are liable for any orders placed under their account. In case of suspected misuse, the user must immediately notify the seller at: spletna.trgovina@blazic.eu.
The user must provide accurate and complete information. Any changes to the information must be promptly updated in the user account by the registered user. The seller is not liable for the accuracy of the information provided by the user.
The user account can be closed at any time by sending a request to spletna.trgovina@blazic.eu. Upon confirmation, the user account will be deleted.
4. Prices
All prices are listed in euros (EUR) and include VAT, unless expressly stated otherwise. The prices apply only to purchases made through the online store.
Prices are subject to change at any time without prior notice. The valid prices for each individual order are those in effect at the time the order is received by the seller's information system or when the buyer receives the order confirmation.
The seller strives to provide accurate pricing information. However, errors may occur. If an error in the price is discovered, the buyer will be notified as soon as possible and offered a chance to confirm the order at the correct price or cancel it.
5. Payment Methods
The seller offers the following payment methods:
- advance payment via bank transfer to the seller's account based on a quotation or pro forma invoice;
- payment by credit or debit card;
- deferred payment for customers with whom the seller has a valid business agreement which defines payment terms and limits.
6. Pickup and Delivery
Orders placed through the online store can be collected free of charge:
- at the seller's headquarters (Zgornji Brnik 368, 4210 Brnik – Aerodrom)
- at the store in Ljubljana (Bravničarjeva ulica 18, 1000 Ljubljana)
- at the parcel locker in Brnik (Zgornji Brnik 368, 4210 Brnik – Aerodrom)
- at the parcel locker in Ljubljana (Bravničarjeva ulica 18, 1000 Ljubljana)
or delivered to the customer's address.
7. Delivery Times and Costs – Slovenia
The seller will deliver the ordered products within the agreed timeframe. Shipping costs are not included in the product prices.
If the buyer is a private individual, the delivery cost is shown before confirming the order. If the buyer is a legal entity or sole proprietor, the delivery cost is shown upon order confirmation.
Pick up at the seller's headquarters, store location, or parcel lockers is free of charge.
The delivery cost within Slovenia is EUR 6.85 excluding VAT.
In-stock items will be dispatched within 24 hours and are expected to be delivered within 3 business days in Slovenia. Delivery times are estimated and not guaranteed.
If the Seller is unable to meet the delivery timeframe due to force majeure or other circumstances beyond their control, the buyer will be informed about the expected delay. The seller does not accept liability for damages arising from delayed delivery.
For items exceeding 2 meters in length and with an order value over EUR 100 (excluding VAT), only personal pickup is possible.
Once the ordered items are ready for pickup, the buyer will receive a notification with pickup instructions. The items ordered will be held for a maximum of 7 business days from the pickup date. After this period, it is considered that the buyer has withdrawn from the contract, and any prepayment will be refunded.
8. Delivery Times and Costs – International
In the case of delivery to an address outside Slovenia, delivery is carried out via a courier service. Ordered goods that are in stock will be delivered within the timeframe defined by the delivery service provider. The seller is not liable for damages resulting from extended delivery times.
GLS delivery times can be found at: https://gls-group.com/SI/sl/obcasno-posiljanje/nasveti-za-posiljanje/
DPD delivery times can be found at: https://www.dpd.com/si/sl/posiljanje-po-evropi/#lead_time
Shipping, postage, and customs fees are not included in the product price. The buyer will be informed of the shipping costs before confirming the order, with the amount displayed separately.
The contractually agreed delivery cost is charged upon order confirmation, which is issued by the seller's back office to buyers with an active business agreement.
9. Ordering and Purchase Process
In the online store, select a product and add it to the cart by clicking the corresponding button. By clicking on the cart or the profile icon in the store, a page with an overview of your order will open. You can change the quantity of a product, remove items from the cart, or return to the desired category to add more products.
Once your selection is complete, click the button to recalculate prices, review the changes in your shopping cart, and finalize the purchase by clicking the "Checkout" button. In the next step, choose the delivery and payment method, filling in all required fields. After entering all information, confirm your order by clicking the "continue" button. Within a few minutes, you will receive an email confirmation at the address provided during registration.
If a product is out of stock, a consumer cannot add it to the cart. Instead, they may submit an inquiry by clicking the "I'm interested" button. The customer will be informed of the estimated delivery date by the seller's back office.
If the buyer is a legal entity and/or a natural person engaged in a business activity and has a valid business agreement with the seller, they may add an out-of-stock item to the cart. They will be notified later by the back office regarding the delivery date.
To verify order details or ensure accurate delivery, the seller may contact the buyer via the telephone number provided. Upon confirming the order, the seller will inform the buyer via email of the estimated delivery timeframe.
The seller will prepare and dispatch the ordered items within the agreed timeframe and notify the buyer by email once the shipment is sent.
10. Purchases by Legal Entities
These General Terms and Conditions also apply to when the buyer is a legal entity and sole proprietor, regardless of their legal form.
Entities who are not considered consumers under the Consumer Protection Act (i.e., legal entities and/or natural persons engaged in gainful activities) are subject to the provisions of that law only in cases where it is explicitly stated that such provisions also apply to non-consumers.
A legal entity or sole proprietor is not entitled to withdraw from the contract without cause within 14 days of receiving the goods. In such cases, the provisions of Obligations Code regarding withdrawal apply.
A legal entity or sole proprietor is entitled to assert claims for material defects in accordance with the Obligations Code. They are also entitled to warranty claims in accordance with the provisions of the Consumer Protection Act.
11. Right of Withdrawal from Purchase
A buyer who qualifies as a consumer under the provisions of the Consumer Protection Act has the right to withdraw from the contract within 14 days of receiving the ordered products, without providing any reason. The purchased products must be returned unused, undamaged, in their original packaging, and in the same quantity. If the returned item was purchased as part of a set, all components of the set must be returned.
The buyer must not use the product during the withdrawal period but may inspect and test it only to the extent necessary to determine its nature, characteristics, and functioning. The buyer is liable for any reduction in the product's value resulting from handling beyond what is necessary to establish these characteristics.
To exercise the right of withdrawal, the buyer must send the provider an unambiguous statement clearly indicating to withdraw from the contract. This statement must be sent to the following email address: spletna.trgovina@blazic.eu or the buyer may use the standard withdrawal form available here.
The withdrawal notice must be sent before the 14-day withdrawal period expires.
The buyer may send the withdrawal statement (together with the product):
- by mail to the following address: Blažič, robni trakovi, d.o.o., Zgornji Brnik 368, 4210 Brnik – Aerodrom;
- or submit it in person at the branch where the product was collected.
A buyer who withdraws from the contract must return the product within 14 days of submitting the withdrawal notice, if it was not returned together with the withdrawal notice.
The cost of returning the product is borne by the buyer.
The seller will refund the purchase price no later than 14 days after receiving the withdrawal notice.
12. Material Defect / Non-conformity of Goods
The buyer may claim a material defect in any purchased product if it does not operate properly, lacks the agreed properties, or otherwise does not conform to the contract.
The buyer may initially request the repair or replacement of the product with a new and fault-free item. If the seller fails to comply, the buyer may request a proportional reduction in the purchase price or a full refund (withdrawal from the contract).
In the event of non-conformity discovered within 30 days of delivery, the buyer has the right to immediate withdrawal—without first requesting a repair or replacement—and may request a full refund. There is a legal presumption that non-conformity existed at the time of delivery for a period of one year.
A legal or natural person engaged in commercial activity has the right to claim material defects in accordance with the provisions of the Obligations Code.
13. Warranty
The warranty is valid if the instructions and conditions specified in the warranty certificate are followed, and upon presentation of the purchase invoice. The warranty period is specified in the warranty certificate. Warranty information is also provided with the product description in the online store. If no warranty information is provided, the product does not carry a warranty.
The buyer may claim the warranty only with the warrantor, i.e., the company that issued the warranty, or its authorized service provider.
When claiming a warranty, the buyer may initially request that the defect be remedied. If the defect appears within 30 days of delivery, the buyer may immediately request a refund.
If defects are not remedied within 30 days from the date the manufacturer or authorized service provider receives the repair request, the manufacturer must replace the product with a new, fault-free item at no cost.
The 30-day period may be extended by up to 15 days, in which case the manufacturer must notify the consumer.
If the manufacturer fails to repair or replace the product within 45 days, the buyer may request a full refund or a proportional reduction in the purchase price.
The proportional reduction shall reflect the decrease in the product's value compared to a fault-free item.
For replaced goods or essential replaced parts, the manufacturer must issue a new warranty certificate.
14. Security
The seller employs appropriate technological and organizational measures to protect the transmission and storage of personal data and payments. For this purpose, the seller uses a 128-bit SSL certificate issued by an authorized certification authority.
Credit card authorizations and secure transactions are processed by STRYPE. Authorizations take place in real time, with immediate verification by the relevant banks. Credit card details are not stored on the seller's servers.
The user is also responsible for ensuring their own security, by safeguarding their username and password and ensuring proper software and antivirus protection on their device.
15. Liability
The seller makes every effort to ensure that the information published in the online store is up-to-date and accurate. However, product features, delivery times, or prices may change so quickly that the seller may not be able to update the information in the online store in time. In such cases, the seller will inform the customer of the changes and offer the option to cancel or modify the order.
Although the seller strives to provide accurate product images in the online store, all product photos are for illustrative purposes only. Images do not guarantee the exact characteristics of the product.
The seller reserves the right to withdraw from the contract if a manifest error is discovered at the time of the contract conclusion, in accordance with the Obligations Code. A manifest error includes errors concerning the essential product features and any errors that, according to trade practices or the intention of the parties, would be considered decisive – errors that the seller would not have confirmed or accepted had they been known in advance, including obvious pricing errors.
The seller reserves the right to disable the website or restrict access due to technical issues, maintenance, or other reasons, which may also impact the availability or functionality of the online store. In the event of technical issues, the seller reserves the right to cancel any orders affected by such errors. If an order is cancelled, the seller will inform the buyer as soon as possible and provide instructions regarding the next steps and available options.
From the moment the parcel with the ordered items is dispatched, the seller is not liable for any physical damage, destruction, or loss of the shipment, or for any missing content or visible signs of tampering. In such cases, the buyer must initiate a complaint procedure with the delivery service.
In the event of a damaged shipment, the buyer must take the package to the nearest post office in the condition in which it was received (without adding or removing anything), complete a complaint report, or note the issue with the delivery service upon receipt, or refuse the delivery altogether. The seller must be notified within 3 days via email at spletna.trgovina@blazic.eu.
16. Complaints, Disputes, and Applicable Law
For technical support, inquiries, complaints, or other requests, please contact us via email at spletna.trgovina@blazic.eu, or use the contact form available here: https://blazic.eu/o-podjetju/kontakt/
The right to lodge a complaint or resolve disputes is reserved exclusively for consumers.
In accordance with paragraph 4 of Article 32 of the Out-of-Court Settlement of Consumer Disputes Act, the seller also publishes an electronic link to the European online dispute resolution platform:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SL.
This platform allows European consumers to attempt to resolve disputes arising from online purchases or services with EU-based traders without going to court.
17. Applicable Law
These General Terms and Conditions exclude the application of any other terms and conditions unless a written agreement, signed by both the buyer and the seller, explicitly states otherwise.
If any provision of these General Terms and Conditions is found to be wholly or partially unenforceable or invalid (void or illegal), such provision shall be considered excluded and shall not affect the validity or enforceability of the remaining provisions. The invalid or unenforceable provision shall be replaced with one that most closely reflects the intent of the original provision.
The interpretation of these General Terms and Conditions shall be governed by the laws of the Republic of Slovenia, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). For all relationships and obligations not specifically addressed in these General Terms and Conditions, the relevant provisions of the Obligations Code, Electronic Commerce Market Act, Personal Data Protection Act, and Consumer Protection Act shall apply.
The seller reserves the right to amend and/or supplement these General Terms and Conditions in response to changes in legislation or its own business policy. Users will be duly informed of any such changes, via the website www.blazic.eu.