All prices are listed in euros and include VAT, unless explicitly stated otherwise. Prices apply only to purchases made through the online store. Prices do not have a predetermined validity period and may change at any time without prior notice. The valid prices for a specific order are those in effect at the time we receive your order or when we send you the order confirmation.
We strive to provide accurate product pricing information. However, errors may occur. If a pricing error is discovered for a product you have ordered, you will be notified as soon as possible and given the option to confirm the order at the correct price or to cancel the order.
We offer the following payment methods: advance bank transfer to the merchant’s transaction account, payment by debit or credit card, and deferred payment terms for customers with a mutually agreed business contract.
You can pick up your order free of charge at the following locations: - Main warehouse (Zgornji Brnik 368, 4210 Brnik – Aerodrom) - Store in Ljubljana (Bravničarjeva ulica 18, 1000 Ljubljana) - Parcel locker at Brnik (Zgornji Brnik 368, 4210 Brnik – Aerodrom) - Parcel locker in Ljubljana (Bravničarjeva ulica 18, 1000 Ljubljana)
The delivery cost within Slovenia for orders up to €100 (excluding VAT) is €6.85 (excluding VAT). For orders above this amount, shipping is free of charge. Delivery within Slovenia typically takes 2–5 business days.
In-stock items are shipped within 24 hours and delivered within 3 working days. Delivery times are approximate and may vary due to unforeseen circumstances.
You will be notified when the products are ready for pickup. The ordered goods will be available for pickup for a maximum of 7 business days. After this period, it will be considered that the buyer has withdrawn from the contract, and any payment already made will be refunded.
If the ordered products are not picked up within 7 business days, it will be considered that you have withdrawn from the contract. In this case, any payment already made will be refunded, except in cases where the goods were made to order.
For international deliveries, we use a courier service that delivers the goods according to their delivery schedules. Delivery, shipping, and customs charges are not included in the product price, but you will be informed of the total costs before confirming your order.
You can track your delivery using GLS or DPD services. Detailed information about delivery times and tracking options is available on the respective websites of these providers.
You may cancel your purchase within 14 days of receiving the goods without providing a reason. Simply send the completed withdrawal form to spletna.trgovina@blazic.eu 👉 Download withdrawal form
The product must be unused, undamaged, in its original packaging, and in the same quantity. If you purchased a set, all parts must be returned.
You are responsible for covering the return shipping costs.
For returned products, we will refund your payment within 14 days after receiving the withdrawal notice.
In case of non-conformity of the goods discovered within 30 days of delivery, the buyer has the right to reject the goods — during this period, the buyer may withdraw from the contract and request a refund without having to first request repair or replacement of the goods.
You can claim the warranty through the manufacturer or an authorized service center upon presenting the receipt and the warranty card.
When claiming the warranty, you may first request a repair of the defects. If the defect appears within 30 days of delivery, you may immediately request a refund.
If the defects are not repaired within a total of 30 days from the day you submitted the request for repair, the manufacturer must replace the goods free of charge with the same, new, and defect-free item. The 30-day period may be extended by up to 15 days, provided you are notified in advance. If the manufacturer does not repair or replace the goods within 45 days, you may request a full refund or a proportionate reduction of the purchase price.
Yes, for a replaced product or a significant part of the product, you will receive a new warranty card.